FAQ

PROCESSING TIME 

The time needed to prepare an order for shipping varies but on average it is 4 to 7 business days. For special circumstances please contact us.  

SHIPPING & DELIVERY

Estimated shipping times:

North America: 5-10 business days

Europe: 5-10 business days

Australia, New Zealand and Oceania: 7-14 business days

Asia Pacific: 7-10 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. We do not control the United States Post Office or any other shipping companies and/or mother nature. Actual delivery time will also depend on the shipping method you choose. Any delays due to customs is also out of our control.

RETURNS & EXCHANGES

We will gladly accept exchanges 

Contact us within: 3 days of delivery

Ship items back within: 14 days of delivery

 

We do not accept returns or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

TRACKING YOUR ORDER

Once your order is placed we will let you know when your items have been shipped and provide you with the tracking confirmation. This will allow you to see status updates at your convenience. 

 

SECURE ORDERING 

Our checkout process is secured by HTTPS / TLS encryption and it is safe for you to purchase from our site.. TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.

Additionally, our stores only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).

 

PRIVACY POLICY

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order

  • To fulfill your order

  • For legal reasons (like paying taxes)

 

Family Owned and Operated

© Bella Bean Studios,2018

All files and information contained in this Website are copyright by Bella Bean Studios LLC, and may not be duplicated, copied, modified or adapted, in any way without our written permission. Our Website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website does not constitute any right or license for you to use our service marks or trademarks, without the prior written permission of Bella Bean Studios LLC. Our Content, as found within our Website is protected under United States and foreign copyrights. The copying, redistribution, use or publication by you of any such Content, is strictly prohibited. Your use of our Website and Services does not grant you any ownership rights to our Content.

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